Privacy Policy

FaFan (“FaFan”, “we”, “us”) operates fa.fan, a platform that lets creators build a store and sell digital products, memberships, bookings and more from a single link. This policy applies to the fa.fan website, the creator stores hosted on it, and related services (the “Services”).

We collect the following kinds of information:

• Account information. When you sign in with Google, we receive your name, email address, profile photo and Google account identifier.
• Store content. Your handle, display name, bio, product details, prices and any images or files you upload.
• Orders & buyers. When someone buys through a store, we collect the buyer’s email, order details and the information needed to deliver the purchase.
• Payment information. Card payments are processed by Stripe. We do not store full card numbers; we receive limited details such as the last four digits and the payment status.
• Payout information. To pay creators, we collect payout details such as a PromptPay ID or bank account.
• Social profile data. If you connect social accounts, we fetch public information such as follower counts using third-party services (for example the YouTube Data API and Bright Data).
• AI teaching attachments. Photos, videos, audio clips and documents a creator attaches while teaching their AI are stored on Google Cloud Storage, described by Google Gemini, and may be shown to fans when the AI talks about them. Do not attach other people’s personal data.
• Recordings of your own teaching calls. When a creator talks to their own AI by voice to teach it, we keep the audio of that call (the creator’s voice and the AI’s) privately on Google Cloud Storage, so the creator’s AI can be improved from the original rather than from a transcript alone. It is never published, never played to fans, and never used to clone anyone’s voice. It is erased when the account is deleted, and a creator can ask support@fa.fan to switch recording off or erase it at any time. A fan’s call is recorded only if that fan agreed to it — see the next paragraph.
• Usage data. Store visits, device and browser information, approximate location and similar analytics, collected via cookies and similar technologies.
• Your conversations with a creator’s AI. What you say out loud during a voice call, what you type in a chat, and any photo, video, audio or document you attach to one. This is the content the AI has to answer, so it is sent as it happens to the AI providers named under “How information is shared” — OpenAI for voice, Google for text and for reading files. We keep the text of the conversation, and the facts the creator’s AI remembers from it, on Firebase and Google Cloud Storage so the AI can pick the conversation up again. If you agree when you make your first call (or later in Settings), we also keep the audio of your voice calls — your voice and the AI’s — privately on Google Cloud Storage, so you and the creator whose AI you called can play it back from the call in your chat. It is never published, never shared with anyone else, and never used to clone anyone’s voice; you can switch it off in Settings at any time, and it is erased when your account is deleted. We ask for your permission inside the app before any of this is sent for the first time, and you can refuse and still use the rest of fa.fan.

• To provide, operate and improve the Services.
• To produce a creator’s AI’s replies in real time, by sending your side of the conversation to the AI providers named below.
• To process payments and send payouts to creators.
• To display follower counts and other store features you enable.
• To prevent fraud, abuse and violations of our Terms.
• To communicate with you about your account and support requests.
• To comply with legal, tax and accounting obligations.

We do not sell your personal information. We share it only with the service providers who help us run the Services, including:

• Google Firebase — hosting, authentication and database.
• OpenAI — the voice conversation. While a call is connected, your microphone audio and the creator’s AI instructions are streamed to OpenAI, which produces the reply you hear. Under OpenAI’s API terms this content is not used to train their models.
• Google (Gemini and Vertex AI) — the typed conversation, and any photo, video, audio or document attached to it, which Google reads in order to answer about it. Under Google’s paid API terms this content is not used to train their models.
• Stripe — payment processing.
• Payout providers — to deliver creator earnings.
• YouTube Data API and Bright Data — to fetch public social follower counts.

We use essential cookies to keep you signed in and analytics cookies to understand how the Services are used. You can control cookies through your browser settings.

We keep your information for as long as your account is active and as needed to provide the Services. We may retain certain records longer where required for legal, tax or financial purposes.

We use global providers such as Google and Stripe, so your information may be processed in countries other than your own. We rely on these providers’ safeguards to protect it.

You can request access to, correction of, or deletion of your personal information, and you can ask us to delete your account. To make a request, email support@fa.fan.

The Services are not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect information from them.

We may update this policy from time to time. When we do, we will revise the “last updated” date above. Significant changes may be communicated to you directly.

Questions about this policy or your data? Email support@fa.fan.